In the earlier part of my career, I became pretty happy with myself and my clients’ experience was sometimes more about me than them.
Thankfully I matured. A little.

Almost all of my video blogs are about changing mindset and behaviour in order to create change in results. I also love that with every day, with every client, we have an opportunity to reinvent ourselves.

In this video the finger is pointed at you. You are responsible for your life. And you are exactly where you deserve to be.

Firstly, let me state that I am not a fan of deregulation. I believe if a state or province is currently regulated then it should continue to be. There is no reason to do anything but raise standards that are already in place if there is no added cost to the taxpayer.

But governments should not consider regulating an industry without evidence that said industry requires regulation. This evidence cannot be anecdotal.

Twelve years ago the British Columbia government decided that hairdressing was not an area that required government oversight and that resources could be put to better use. And in the 12 years since deregulation, membership in the formerly governing association, now called the Beauty Council, has become voluntary. Membership has obviously plummeted, from about 20,000 to under 4000. And many of those members are aging and only keep up their membership out of habit. As they retire or leave the industry, the numbers continue to diminish.

Since deregulation, The Beauty Council has constantly made claims of increasing complaints of injury and poor service and that the public has been put at risk. This is also what pro-regulation advocates in the United States claim would happen if they were to deregulate.

I recently asked the Beauty Council if there were any statistics to support their claims and the only evidence given to me was a newspaper article from several years ago with an interview with the then Chair of the Beauty Council stating that they were inundated with calls from consumers every day with complaints. Not a single actual statistic or evidence to support the claim, just like the latest article on the subject, linked below. And I would also argue that the consumer would likely never actually reach out to the Beauty Council or any governing body if they were unhappy or injured. A bad experience would likely result in a negative Yelp review and an injury would likely result in a call to a lawyer, not an organization that the majority of consumers is unaware even exists.

So there are absolutely no statistics or evidence to indicate that standards in the beauty industry in British Columbia have degraded in any way, in cleanliness or injury. And as an aside, cleanliness and hygiene standards have always been and continue to be the role of the municipal health board and they absolutely still monitor the industry. All salons are surprise inspected regularly.

But more importantly, to say that clients never had their hair damaged or issues during licensing is disingenuous and ridiculous. There have always been inexperienced stylists entering the industry as well as countless bad hairdressers screwing up people’s hair. And there always will be.

The upside is that the beauty industry is and has always been self-regulating. If a salon is dirty and gross and the stylists aren’t meeting hygienic standards or they aren’t good at what they do, then people will not go there and the salon will close. And all new hairdressers generally suck at hair and if they never get better then they will not succeed and will likely leave the industry.

I was not a fan of deregulation initially but now that we are 12 years into it and since there is literally no evidence of difference in what the consumer can expect in service, it is ridiculous to try to force regulation for the sake of regulation. Government should only be involved where they are needed, and hairdressing is now proven to not need any additional government regulations.

The Beauty Council, and all other associations should be looking for ways to make people want to be involved first and foremost.  I attended the 2015 AGM of the Beauty Council. It was in a beautiful location in the heart of downtown Vancouver. The city of Vancouver has at least 800 licensed hair salons, about a quarter of those in the downtown core. There were exactly 3 Vancouver salons represented that day, and maybe 30 people total.

Attempting to scare the public is not the right way to make membership. Rebuilding relationships and trust, while creating exciting new opportunities for membership is what is needed. Show members where their money is going and what the upside of membership is. Show potential members what they can expect in return from joining. Forcing people to comply will only breed resentment.

I hate fear mongering and this CBC article and interview is nothing but that.

http://www.cbc.ca/beta/news/canada/british-columbia/hair-salons-spas-regulate-cities-1.3329273