My blogs and videos are generally about a reality check, attitude adjustment and improving professional behaviour for hairstylists.
This is the most important and powerful blog I’ve ever posted. And I didn’t write it.
It came in as a comment on one of my other blog posts, and there is something in here for every one of us. I’ll leave it here without any further comment.
“I personally have found most stylists to be very pleasant people. In addition I would not want to ever hurt someone’s feelings or be rude in any situation.
There are, however experiences I have had in the last several months with stylists that have made me wonder if my communication skills are lacking, or is there a trend for stylists to only half listen, and then give you the look THEY want you to have, instead of what you asked for.
Also after I have explained what I wanted and ask them to reiterate it, and they do so, it still turns out to be not what I asked for.
These are lovely sweet stylists. I feel they somehow are distracted, half listening, or already have in their minds what they think I need.
I’m learning nowadays, its wise to bring a picture of what I want, to ask them to show me what they mean by words like caramel, smokey, cream, blend, undercut, build, pull, etc.
A lot of misunderstandings occurred because they were using terms of the salon trade which they did not explain to me.
Yesterday I was accused of trying to leave the salon without paying. I was not happy with my color at all. I was trying to pay and get out of there. I had never been there. I went to the waiting area up front, where I thought there was a reception desk.
I did not know you paid the stylist at the chair.
So not only was I shocked at what the stylist had done to my hair, because she did not listen to me, I was humiliated because I didn’t know where to pay, because both the stylist and the owner were actually angry with me because I did not like my hair.
I sat in my car and cried.
I’m 62. The stylist was about 25.
The rudeness of the stylist and the owner was breathtaking.”